At the register they said that you get a a 1 year manufacturers warranty. Yep. The new PS5 console is launching late 2020. Yep...mate I know what you mean....and if it died in the first couple of years I could probably go through the ACCC to get it fixed....but I just couldn't be bothered...I would want it back quickly...and who knows how long it's going to take to get it back fighting EB games over what is a "reasonable" amount of time..with the kind of extended warranty Harvey Norman sells any problems it just gets swapped over...it took 2 weeks with my ps3...for roughly $20 or $30 per year I think it's worth it...but I understand if people think otherwise.. I can see everyone points...but for me $109 is a piss in the ocean..compared with the hassle of trying to get it fixed out of warranty..payed $490 for one car insurance tonight..similar amount last week for the other one...building insurance...contents insurance.... caravan insurance....compared to these $109 is nothing.. It is almost like insurance against the insurance! 99 So you care?....I'm touched.... Nobody blackmailed anybody....it was out of warranty and it was up to me to leave it or fight it...I had other things on my mind and it wasn't worth the time...the kid still had ipad...ps3..wii...iPod...ds lite and 2 other 3ds's in the house...he didn't even notice it was gone.... All the facts are out there in this thread for people to read, now it's just personal preference what path people choose to take. So you actually let a store illegally blackmail you? Manufacturer's warranty is virtually unlimited. Sony wanted >$200 to repair it at the time, and ended up going without one for a couple of years. If say Harvey Norman offer an extended 3 year cover for say $79 it seems a small price to pay if you have no problem with extra cash needed. Most credit cards have an extra 12 month warranty that begins after the manufacturer 1 year warranty! I have used Harvey Norman for extended warranty...twice for ps3's that stopped working after nearly 3 years...this was under their old system where they replaced it with a refurbished unit...I was happy with the outcome....and just recently where my 50 inch plasma blew its panel after more than 3 years....they replaced it with a new 50 inch plasma...again I was happy with the outcome...I see it as an insurance policy....especially for a new model console when you take into account what has happened in the past with xbox...you just don't know what will happen in the future...I really don't want to wait for months while dealing with the accc and EB games if something goes wrong...I want the thing fixed or replaced..ASAP....I have never had any hassle with extended warranty....if the warranty was a realistic 3 years ...which it should be for the price of the console..extended warranty wouldn't be needed at all.. The most frequently asked questions can be found at the bottom of the corresponding product sheet. They also can't make you pay excessive shipping fees to return an item. Back to PlayStation.com.PlayStation.com. this would also be listed in the failure rate of the customer. Not an Aussie but for those who are that's great info. To add to this, the research body on this subject very strongly indicates that all extended warranties on consumer electronics products are a huge rip-off. However, your consumer guarantee rights mean that you are protected for a length of time that it is reasonable to expect the goods to last for. Same deal with home insurance. Its very vague but when I informed the ACCC what JB had said I was told that they were totally in the wrong and they cant say that as its against the law to give misleading information to make a sale. However this would only work for internal damage like a disk reader malfunction, any serious cosmetic damage I think the onus is on you. In response I was told that these rights would only last a short time only a year or so, so I would be better of getting the extended warranty which will insure my console and accessories for 3 years. Also applies to NZ. But its worth noting that under ACL the retailer is obligated to resolve your issue and can't fob you off to the manufacturer. Anyway, at the time, I had a TX-P42G15. Products must be of acceptable quality, that is: safe, lasting, with no faults look acceptable do all the things someone would normally expect them to do. I had my TV swapped over same day when it was out of warranty and I got a better deal than you mate. Our sole mission is to help every player play their best - at every level in every game. You're making big assumptions. I'm sure my xbox360 was under a decent warranty. I wouldn't call it a lie, because he probably doesn't know any better, but it's an untruth. Why are you even comparing this to other insurance? Once he informed them about Australian Consumer Law, his case was forwarded to a manager, and they ended up replacing the console free of charge. To go off on a slight tangent, extended warranty in my opinion is a bit of a rip off. This is also relevant for Kiwis. The one and only launch model has a 500GB hard disc drive (HDD) of storage space and does not support an external hard drive. Get the full gaming experience with BIG W's range of PS4 consoles, games and accessories at great prices.. meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers, misused a product in any way that caused the problem, put undue pressure on you or use unfair tactics to get you to buy an extended warranty. with the kind of extended warranty Harvey Norman sells any problems it just gets swapped over...it took 2 weeks with my ps3. Also worth pointing out that the retailer must deal with your complaint if you go to them, they can't just fob you off to the manufacturer although you can deal with the manufacturer directly if you wish. ps4 – 3 years – done – now put it on the box – don't gimme that 12 month crap – 2-3 years if you know the law and bring up ACCC in your complaint about the failure. Dom Aleandri 11,680 views Get access to a vault of games, play exclusive 10 hr trials, and get 10% off on EA digital purchases Insurance lasts a lot longer than you'd expect the product to last. Not the best move if you want one at launch. I'm sure my xbox360 was under a decent warranty. 3 minute quick fix that wont void your warranty - Duration: 2:24. So the consumer guarrantee would get it fixed or replaced quicker you say? AMEX is especially good for this. Their repair facilities will presumably be available for as long as they make the product. Yeah, this and not being able to refund a pre-order through PSN is lame. btw: Cheers for your replies.Im guessing you guys wont be buying any extended warranty. Then I asked the JB employee why would it be worth it for me to purchase an extended warranty for that price when I should be covered for a considerable time by my Consumer warranty rights. I have been using it for the past few days and have seen nothing telling me what to do. Find troubleshooting for common questions and issues on the PlayStation® support site. Isnt that pushing it? How long is ‘reasonable’ will depend on the type of product. So I got a brand new TX-P42G20 which is still going strong to this day within a few days. Can confirm this as well. Personally I'd rather spend the extra $100 on some games. If you live in Australia, you might purchase the cable directly on our distributor Website Bluemooth. never had a problem with extended warranties so far – these mainly have been in relation to dishwashers, washing machines tho, never had a sony product fail yet either, still have PS, PS2, PSP, 2 x PS3, 3 Sony TVs etc never had a problem with them, infact that caused me grief upgrading the tv, the damn thing wouldnt die so i couldnt justify it eventually i caved and bought a new one but 76cm crt digital tv still running without an issue lol, but as you said, personal preference, and i agree at over 100$ i wouldnt bother, at the 80$ mark i might um and ah about it, and then hit the sales person up for a discount on the games or console to make it a better deal (this has worked before in the past too but then again i have never bought a launch console). Be great to save 100 or so on a warranty. 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