Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. 0000025542 00000 n
Upselling products and services to existing customer base . The experience economy has created an explosion of interaction volumes across a myriad of channels. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. Digital CX Transformation leader to ignite next stage of growth. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. Elevate your sales team through sales outsourcing, including a customized growth services playbook. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Get better at textingthem. With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . Fourth Quarter 2022. Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% Privacy Policy. Locations. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 0000163153 00000 n
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Native CDP and native omnichannel together in one platform. Improve your business performance in any economic environment with our rightshoring and automation approach. 0000008022 00000 n
. News Mar 19, 2021. 0000008248 00000 n
I have undertaken formal Genesys training on both products. Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. TTEC Holdings, Inc. does not undertake to update any forward-looking statements. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . 0#{/%3
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pP!Iu!. Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. 0000006368 00000 n
Privacy Policy. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68
LYnUozim0/_ 0Rlpk&Td7gO Our services help you design, build, and operate exceptional customer and employee experiences. 0000037328 00000 n
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Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. from 8 AM - 9 PM ET. h1 04hJz\GMy~q` s
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The Company provides . When it comes to your customers, only the best technology will do. 0000028129 00000 n
What you'll be doing: base with new products and services 4. 0000000016 00000 n
When you have a great customer experience you know it. 0000003537 00000 n
From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . 0000050107 00000 n
The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. 0000007921 00000 n
a great experience to their customers, build customer loyalty, and grow their business. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000119952 00000 n
TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? Messaging saves the day with faster support and increased productivity. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. Privacy Policy. From data to insight, and insight to business value. About Us. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. library that's as agile as weare. 0000034260 00000 n
Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. 0000004300 00000 n
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The result: Customer experiences that feel human even when they are not. TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. 0000035148 00000 n
For 40 years, our business has been helping companies make their customers happy. It also provides tolling and transportation. Design your CX to eliminate pain points and reduce churn. 0000194335 00000 n
Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. 0000074155 00000 n
Your industry has its own set of challenges. The people, processes, and platforms to optimize your contact center. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . 0000194296 00000 n
Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. 0000031578 00000 n
V"x(aL|i4c#\rFXX~lle4|Q;M delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. 0000017351 00000 n
Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. Exceptional customer experiences start here. Elevate your sales team through sales outsourcing, including a customized growth services playbook. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000041483 00000 n
Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000004257 00000 n
We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. There are three types of analytics. One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. 0000002727 00000 n
TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Omnichannel, CRM, Automation, AI, we have them all. When typing in this field, a list of search results will appear and be automatically updated as you type. 0000030829 00000 n
The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. amazing customer
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Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. Customer experiences, from marketing to sales and service, are now reflections of the brand. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). When it comes to your customers, only the best technology will do. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Consumers choose where, when and how they interact with you. 0000009922 00000 n
The best partners. This site uses cookies and by using the site, you are consenting to this. Elevated. 0000016806 00000 n
Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). library that's as agile as we are. 0000024733 00000 n
"I am thrilled to welcome Shelly to the TTEC family. Improve your business performance in any economic environment with our rightshoring and automation approach. Please indicate that you are willing to receive marketing communications. This site uses cookies and by using the site, you are consenting to this. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. About Us. Guaranteed. And that is a smart move. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. What if we told you that you could deliver personalized customer experiences across every channel at scale? _W+ Omnichannel technology that delivers personal CX at scale. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . 0000006176 00000 n
Empower your employees with the right training and tools to deliver amazing customer experiences. We make it a point to make sure all our employees feel valued and . With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. Privacy Policy. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. And disconnected customer experiences create unhappy customers. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 0000124324 00000 n
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The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. Contact . "I am excited to welcome Chuck back to the TTEC family. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. amazing customer
", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. This site uses cookies and by using the site, you are consenting to this. The best outcomes. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Experience our comprehensive technology ecosystem. 0000007228 00000 n
Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running.