We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Also,directly on our website! During this time, the Site will be temporarily unavailable. 2.1 Requirements. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. This does not prevent us from varying these terms without reference to them. 5.1 Investigations. Viagogo will never pay you after you sold your tickets and you can never get back your money. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? You must contact the . If so, you may be forced to pay for replacement engines and repairs out-of-pocket. 2.2 Registration. Taking this information, will will help rectify you complaint! . Join The South Shore Hospital Data Breach Class Action, Today! viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. spiritus Forumite. 3. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Nelnet Servicing Data Leak Your Personal Information At Risk! 4. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. My partner has a job where he is required to go away at the last minute. 2.5 Tax on Seller Proceeds. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. 2.18 Merchant Description. You will need a username and password to access the Site and use the Services. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. I'm at the point that a class action . That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. Please add me to this list as I am almost 100% sure I got scammed. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. Not only no refund. Complain to the ticketing website. It states that if an event organiser offers tickets to . Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Rufus Du Sol Tickets. If the event has been cancelled, send them evidence of this. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. 5.2 Violations, Termination and Suspension. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Even after I provide my bank statement to them and their . But gave me only option was to relist on their site or go to resceduled date. 6.3 Allocation of Risk. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. No refund, no answered or returned email for days. At no time do We provide the Buyer's payment information to the Seller. 'It's been a bit of a headache and I don't know where I stand with anything.'. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. The Weeknd Tour 2023. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Viagogo-cancelled event and refunds. Are you still waiting on a ticket refund for an event canceled due to the pandemic? Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Ticket-holders to postponed events will be able . The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Knotfest Japan Tickets. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Viagogo will never pay you after you sold your tickets and you can never get back your money. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Can Australians join in? If You do not qualify, do not use the Services. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. . Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Viagogo will keep saying they already paid you but they will never show you the proof of payment. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 2.17 Season Cards. Since June, we've found listings for events at all of these venues on Viagogo. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. I would love to join this lawsuit as I am in the same boat! 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Even if you are, it's likely to be a more complicated process. Apparently not. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. Viagogo had a selection of how much did you want to spend for a ticket. Received Refund in full for cancelled concert. Arctic Monkeys Tickets. According to the consumer group Which?, Viagogo's terms and conditions say . drug injury lawsuits and product liability lawsuits. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. To open a dispute: 1.Log in to your PayPal account. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Top Class Actions is a legal news source As well as charged me double the amount. They will not give me any explantion for this. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. You may find other users information to be offensive, harmful, inaccurate, or deceptive. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 4.Select the button beside the transaction you want to dispute, then click Continue. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled.