service cloud specialist superbadge challenge 2

on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . I didn't change anything and retried the "Check Challenge" just now and it worked. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. (I made a custom button as well for this one.). Ensure you group report results correctly. Leave a comment for the Trailhead Baby! When I made mistakes, I simply reverted to the last saved version. It is reason i m getting this error. Any advice?Thanks in advance! I am stuck at Step 3 - Create service level and actions. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. . Good to hear!!! Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Why the change of heart? Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. A support process is similar - different stages apply to each process. Something is blocking the challenge checker from fully running. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Thank you! As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. 3. Open a Case in the service console.2. Think carefully about the language it talks about pushing cases UP and pushing cases TO. I had to do a quick refreher on this topic mid-superbadge. I have created data categories and Subcategories and have activated.But have issue with the above error. Trying new things- my baby brother practiced crawling through a tunnel. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Glad you figured it out! You also get personal insight into the life of a Trailhead Baby! Ensure the Customer Contact can be tracked on Cases. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. I usually visit your website and I always learn something new from here. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! This worked for me. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? The macro itself is working fine. rebecca@capstorm.com. Did it help? Service Cloud Specialist Superbadge. Below are tips and gotchas for each report / dashboard. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. I really learned a lot here. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Are you sure you want "email to case"? Theyre such a useful way to remember what needs to be done before you start. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Anyone have any idea? Ensure Agents have access to Knowledge when viewing a Case. For those of you who know me, you probably know that Im lucky enough to have a job that. (Hint- search in setup for "support process". Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Use another way to specify capacity for the routing configurations. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? If you need more help, leave a comment! Note the filter. Let's do this. Could you shoot over a few screenshots of what you have? When you start a create a new report, simply click to start with a clean screen. I'm STILL hacking away at this error message. Thank you! I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Do you have "Billing Topics" as a top data category with the 2 sub categories? Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. The simple things Hey, i'm on challenge 3 and almost done. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? How frustrating! But I didn't complete it. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. What am I missing? It's easy to miss. Appreciate any help. thing I could be missing?Thanks in advance! Gosh how frustrating! The custom email button I made was visible instead but was not approved by the Trailhead check. Hello, I passed the first challenge but i still have a question. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. It is very attractive and impressive. I have created also both categories. Hi I am stuck in challenge 6. The solution? Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Ensure Agents have access to Knowledge when viewing a Case." This is a fun challenge - if you are, like me, a total Service Cloud novice. Copyright 2000-2022 Salesforce, Inc. All rights reserved. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. It has to be so simple. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. nay help is much appreciated. Its awesome once its all working. But I have successfully created this service console in my playground. I am unable to rename the "Service" console , I receive this message when selecting Edit. Keep up the good work. Wait 24 hours then re-create the process. R&D, A project with Daddy: My favorite daily process! Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Install the unmanaged package from the prework if you haven't already. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Could you share a bit more details on what you have done for this step? Usually this is due to some pre-existing configuration or code in the challenge Org. @adityavarma chekuri try to name the support process only "Cloud Technical Team". (I am totally stuck on a CPQ superbadge right now on the last step!). I hope to inspire all of the worlds trailblazers to learn, grow, and experience! It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Confused? I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Are you sure it is about that? Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Thanks @ Tarik, the directions states to create two roles, which I did. But trailhead gives an error message back. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Thanks. Does it work? I don't know what else to try. Also, my email-to-case and email on demand are checked. I'd do a quick google search on Salesforce Macros- It's a point and click process. Very helpful, thanks for the information! read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. "Please help to resolve this. It still gives me the same error that it isn't found. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Knowledge Basics for Lightning Experience. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. It's a picklist. Did you check the values? And of course, I just tested the challenge 4 again and I passed! Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I have finally managed to get through this stage. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! The free lemonade offer worked! Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. privacy statement. My problem was that I had 2 users with the same name: Ada Balewa. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? please help. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. The error message is so cryptic that it's hard to troubleshoot the issue. Luckily, the macros module was very fresh in my mind. Ask Question Asked 2 years, 8 months ago. I wish I had a good answer for you! Review the steps to rename the console to 'Cloud Support Service Console'. I got the stages added - its the 'and assign' that's hanging me up. What can I attach to help diagnose what I am still missing? (jealous? "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Ensure the Case Reason and Type Analysis report format is SUMMARY. Ensure Entitlements are visible on Cases in Lightning. Thank you sooo much, you were right! Thanks. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Ensure you set up the routing for Advanced Cases properly. Thanks for your time! on 6th challenge. Thanks so much for responding. Ensure you group report results correctly. " You, my amazing reader, get more than tips for a Salesforce Superbadge. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I'm at a loss as to what I could be missing. After changing the name of the inactive user it worked for me. Still stuck? This comment has been removed by the author. I kept that particular module open one on screen while I walked through this step. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I ran into the same issue. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Please guide me on this.Thanks. Does this help? Could you share what you have for your dashboard/report/etc and I'll take a look! []Safari We can't find a field called 'Question Long Text Area'. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I have the Milestones field in the page layout too. I am stuck on challenge 5. Add to Favorites. Did you create a new console? Tags Any help! Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Error: "We can't find the Entitlement Name in the System Administrator Profile. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help.

service cloud specialist superbadge challenge 2 2023