", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. However, it can inhibit my ability to grow. I consider myself to be a strong relationship builder and take pride in my people skills. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. Also, for every month with zero sick days, a bonus was added. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. List several ways that you receive your industry knowledge and stay on top of trends. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Explore. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. Would it ensure efficient workflows or more timely responses to other departments? Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. This is one of the reasons I have applied with Kaiser Permanente. I also receive emails from different pharmacy pages with interesting articles.". This is a personal and caring approach. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? Either way, be honest with the interviewer about your preferences without leaning negatively, either way. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. I get along well with others and work well as a team.". Learn more here. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. She's fortunate to work from home, and makes about $32/hr w/ no degree. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. It sounds like you handled this matter with utmost urgency and great customer care. Why Do You Think You Are A Good Fit For This Company? I am a recent grad from Columbia University and have spent the past 12 months traveling the world. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. ", "This is a great question. Ben Richardson, a principal in McKinsey's London office, conducted the . Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. One is ABC, and the other is XYZ. Your answer should include your ability to be patient, kind, and confirming to best answer this question. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. Click the card to flip . In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. Excellent! "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. I love working as part of a team and my colleagues take well to my personality. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! Every day I learn something, and that's because I choose to get better. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Our interview questions and answers do not represent any organization, school, or company on our site. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. "A bit about me - I love to travel, read, and conduct research. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. I like to get to know people and ask them questions about themselves. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. 91% said yes. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. ", "I have three philosophies when it comes to my work. I was tasked with spearheading a task force. My idea was to talk to users of EHR systems at all levels. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. We told her we were going to order it and it was supposed to be there that day. What resources do you prefer to stay on top of industry trends and changes? I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. My approach is to tune out the negativity and try to figure out why the personality is difficult. where i concurrently pursued a degree in both nursing and biological sciences. Talk to the interviewer about how you can maintain that appropriate balance for yourself. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. We had a lot of concerns with patients not showing up for appointments when expected. We do not claim our questions will be asked in any interview you may have. The program was a success, and upper management chose to keep it implemented for another six months. This organization includes my scheduling, paperwork, and more. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. Does it help you build trusting relationships with community members? To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . ", "No problem. "Every day at work, I remind myself that everyone I come across has their struggles. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. ", "As a certified pharmacy tech, I have to continue learning. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. The reason was a computer glitz that held the release of his chemotherapy. ", "I like my job, and I enjoy what I do. Some patients need a lot of attention; some want less, and some need boundaries. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. I believe that, if asked, my colleagues and supervisor would say the same about me. ", "From a young age, I was raised around a farm and animals are a huge part of my life. The purpose of this page is to help you prepare for your job interview. By consistently rejuvenating in this way, I can give even more energy when I am at work. Our date tracking prior to 2019 was not accurately kept. . You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. 1 / 41. Attire. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. That way, it's easier to transition care, and the patient has all their info in the same place. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Contact us here. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Good answer! Truth is always key, so I will be honest and clear when communicating the news. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. I would need to be trained in the new procedures. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. "I believe I could improve on some technical skills including Excel and Word. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. If they want help, Ill help any way I can. There is a balance between allowing normal emotion and allowing it to impact your work. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. "My customer service skills with my patients are definitely one of my strengths. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Very nice answer. I cannot take on every step of a project all of the time. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. Discuss with the interviewer what you would expect for compensation if offered this position. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. I have a kind and outgoing personality. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. Do you consider yourself a compassionate person? Interview Questions Give an example of an improvement project you led The patient, staying because of back surgery, was unable to hit the call button. If you have a criminal record, you must disclose this. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. Make them think we care about them as if they were our family members so that they will come back.". . I volunteer with their organizations in various roles. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. ", "I was working in a clinic where the primary population was low income. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. Talk about your qualifications and skills that will help you to do this job well. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? Did you consider how leaving AMA would impact his health and well-being? To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). I was nervous that I was not using the proper equipment during high-exposure risk procedures. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. Your work history sounds strong, and it seems as though you are very loyal to your work. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. I had 2 interviews with kaiser received and offer within a week. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races.