Failure to do so may result in information requested by you via mail regarding the BIG Loyalty being sent to the wrong person or wrong address. Bhd., Unit 19-04-02, Level 4, Wisma Tune, 19 Lorong Dungun, Damansara Heights, 50490 Kuala Lumpur, Malaysia. We shall be entitled from time to time to contact you via electronic transmission (including, but not limited to email communication, telex, fax), short messaging services (‘SMS”), or via telephone correspondence, and any other means of exchange communication in respect of, but not limited to, the confirmation of transactions, whether or not you transacted the same, status of your Membership, your Account, BIG Points, and communication on promotions with regards the BIG Loyalty. BENEFITS DEBIT PLATINUM; Welcome Gift: Earn BIG Points on daily and AirAsia spend: Instant upgrade to BIG Platinum Membership* status: Priority Check-In, Boarding & Xpress Baggage: FREE introductory inflight WiFi: Your annual fee is waived for the first year AirAsia reserves the right to vary, revise, amend, impose, substitute, add and/or change any of the Terms and Conditions applicable to the AirAsia Privileges and Benefits without prior notice to cardholders. Connect to 'AirAsia ROKKI Wi-Fi' and visit rokki.com during flight. Positive environment with “Dare To Dream” spirit that made you will keep striving forward - travel benefits (16 free coupon + 90% discount on all flight), insurance *Applicable for full time only. Theredemption of BIG Points is subject to the redemption rules as determined by BIG in accordance with the terms and conditions of the BIG Loyalty Program. Qualifying one-way flight requirements (Sectors)*0 - 13, BIG Points earned for every MYR 10 spentUp to 20, Example:Example of BIG Points earned per MYR100 spent on flights, Qualifying one-way flight requirements (Sectors)*14 - 23, BIG Points earned for every MYR 10 spentUp to 40, Qualifying one-way flight requirements (Sectors)*24 - 49, BIG Points earned for every MYR 10 spentUp to 70, Qualifying one-way flight requirements (Sectors)*≥ 50, BIG Points earned for every MYR 10 spentUp to 120, Forgot your account password? Please take note that for AirAsia flights, you may earn AirAsia BIG Points on certain flights only subject to AirAsia’s terms and conditions. You irrevocably consent to the sharing and disclosure of your personal information (including details related to your Membership, Account, BIG Member ID, BIG Points, transactions and any details under the BIG Loyalty ) to BIG, AirAsia, Tune Money and each of their respective group companies, related corporations, affiliates, subsidiaries, associates; and BIG’s, Tune Money’s and AirAsia’s licensees, vendors, service providers, merchants, strategic partners, any third party contractors, within and beyond Malaysia (as further stated in BIG’s Privacy Policy). Membership under the BIG Loyalty is open to all individuals globally. https://www.permatabank.com/id/kartu-kredit-retail/airasia-platinum-credit-card, https://www.permatabank.com/id/tabungan-retail/permatatabungan-airasia, 3,000BIG Points upon minimum spend ofIDR 2million within 90 days from the date of activation of the Card, 7 BIG Points for everyspend of IDR 10,000 subject to a maximum of 3,500 BIG Points per transaction, 1 BIG Point for every spend of IDR 10,000 subject to 500 BIGPointsper transaction, 3,000 BIG Points subject to fulfilment of the following terms: -, 7 BIG Points for every spend of IDR 10,000 subject to a maximum of 3,500 BIG Points per transaction, For external (non-AirAsia) online spend**, 1 BIG Point for every online spend of IDR10,000, subject to a maximum of 500 BIG Pointsper transaction, For external (non-AirAsia) offline spend**, 1 BIG Point for every offline spend of IDR 10,000 subject to a maximum of 2,000 BIG Pointsper month. The benefits above shall apply unless new AirAsia co-brand credit cards and/or debit cards are launched and have a different customer value proposition as determined by AirAsia and PermataBank. 9. As of today, the lifetime membership options have been removed from Continental’s site, but will still be available for purchase over the phone through 30 September. AirAsia and BIG shall bear no responsibility for any damage, loss (including but not limited to direct, indirect and consequential loss), liability, injury or disappointment incurred or suffered by the cardholders in connection with AirAsia Privileges and Benefits. Learn about AirAsia , including insurance benefits, retirement benefits, and vacation policy. We advise you to check the terms and conditions regularly whenever you visit the Website to ensure that you are aware of our latest terms and conditions. It is our way of thanking you for making AirAsia the World’s Best Low Cost Airline for 11 years in a row. All entries in the transaction history are deemed true and accurate unless you inform us of any error, exception, dispute or unauthorized transaction within one (1) month from the date of the transaction. BIG will not be responsible for any delay in the posting of the transactions and/or the accrual of the BIG Points. A Member who is upgraded to a different class of travel without a reissuance of their flight ticket will receive BIG Points for the fare the Member purchased, as reflected on the ticket. The BIG membership terms and conditions are available on www.airasiabig.com or on the BIG Loyalty mobile app. Enjoy Priority Check-In, Boarding & Xpress Baggage* when you fly with AirAsia as a BIG Platinum Member. Use them to knock off a portion of your flight fare on airasia.com for more savings. BIG Member who is also an AirAsia BIG Credit/Debit Co-Brand Cardholder will automatically be placed under Platinum/Gold Membership Status (as applicable) by default upon the launch of the revamped FFP by BIG (to be determined at its sole discretion). BIG will bear no responsibility for resolving such disputes, or for the dispute itself; The BIG Points earned have no cash or monetary value; Any redemption request made and ordered by the Member, once accepted by BIG, cannot be revoked, cancelled, changed, returned or exchanged by the Member. 3. AirAsia reserves the absolute right to vary, delete or incorporate any additions to these Terms and Conditions (wholly or in part) from time to time without any prior notice to cardholders. Other Terms & Conditions apply. Any retrospective claim by a Member is strictly subject to the terms and conditions contained herein and Merchant’s terms and conditions and up to the maximum timeframe of sixty (60) days from the date of flight departure/flown. Fly-Thru, which refers to a process of transfer from one flight to another flight without the need of going through the immigration process nor the need to collect the baggage when taking two (2) different flights to reach the final destination and stopping over at a transit station, is computed as two (2) Qualifying Flown Sectors. You should frequently review your Account to check and verify your current BIG Points balance. Benefits. 3. Convert your bank and other loyalty points to BIG Points for flights and exclusive rewards. AirAsia may issue a notice to cardholders concerning any new or revised terms and conditions, but shall it shall not be mandatory for AirAsia to issue such notices and the same shall be at AirAsia’s sole discretion. BIG Points may also be deducted from the Member’s BIG Points balance in the following circumstances: BIG Members are prohibited from engaging in willful misconduct or breach of any rules governing the BIG Loyalty, including, but not limited to the fraudulent acquisition or earning of BIG Points or sale/redemption or abuse of BIG Points or acquisition, sale/redemption or abuse of any benefits. “welcome points” will not be transferred to the principle Account pursuant to the merging of Accounts. We believe that freedom is a choice--your choice--to travel to over 150 destinations in AirAsia’s network and experience more than ever before. There will be no extension period or further time frame given for the redemption of any unused and expired BIG Points, unless otherwise determined or approved by BIG. The following types of activities are EXCLUDED for the purposes of calculation of a valid activity pursuant to earning or redemption of BIG Points:-, All Members with AirAsia BIG accounts in good standing and with sufficient BIG Points are eligible to redeem reward(s) and may do so using the various redemption methods implemented by BIG. Any BIG Points deducted from Member’s Account as part of fees for any related transactions pursuant to the terms and conditions of BIG Loyalty; Any adjustment of credit due to failed or disputed transactions. If we find that your BIG Member ID has been used for unauthorized commercial activities with a view to profit, unlawful or fraudulent activity or purposes which are unacceptable to us, we shall be entitled to suspend, block and/or terminate your Membership (including forfeiture of accumulated BIG Points and blocking of your BIG Member ID under the BIG Loyalty) immediately without prior notice to you. All redemptions are subject to the accumulation of sufficient BIG Points and subject to BIG’s final acceptance. The decisions of AirAsia, PermataBank and/or BIGin relation to every aspect of the AirAsia Privileges and Benefits shall be deemed final and conclusive under all circumstance and no complaint or dissatisfaction from any cardholders will be entertained. We reserve all rights to decline or terminate your application for Membership under the BIG Loyalty at our sole discretion without any prior notice to you if we find that you have furnished false or misleading information to us concerning your personal information and details. The New AirAsia Cards are AirAsia Platinum Credit Card (“AirAsia Credit Card”) and AirAsia Debit Card (issued by PermataBank) which offer great benefits with AirAsia which include earning AirAsia BIG Points and priority services such as Boarding, Check-in and Xpress Baggage. The more you travel with AirAsia, your membership status will increase from Red towards Black. You shall hold us harmless and indemnify us against any liability for loss, damage, costs and expenses (legal or otherwise including all costs on a solicitor and client basis) which we may incur by reason of the provisions herein or in the enforcement of our rights hereunder. Freedom. DJ - DJ - AirAsia Japan Co., Ltd. Orders will be cancelled automatically in the event of insufficient BIG Points. If you're low on BIG Points or saving them for other rewards, just get a top-up to redeem flights! Be the first to be notified of exclusive flight deals and partner promos. As our member, you’ll find that loyalty has its perks. Qualifying Flown Sectors are not earned for the following: Black Membership status also includes Members who have been personally invited by BIG following internal review and approval. Without prejudice to our rights and notwithstanding that you may have exercised all reasonable precaution to prevent the unauthorized use of your BIG Member ID, you shall remain liable to us if you have acted fraudulently. You should then send a confirmation in writing to us. Get your very own digital BIG Membership card. Under BIG membership, there exists four different status namely Red, Gold, Platinum, and Black. BIG gives no warranty with respect to the quality of the products offered for redemption or their suitability or fitness for any purpose; BIG assumes no responsibility and shall not be held liable for any claims, losses, costs, expenses or damages of whatever nature resulting from the redemption of any of the rewards by Members; Information supplied for the redemption of rewards under the Redemption Programme may be used by BIG or the service establishment that provides the rewards for its/their administrative, public relations and marketing purposes; All rewards redeemed are subject to the availability and any restrictions may apply as to where and when the rewards can be redeemed (please note that BIG or service establishments may impose the restrictions accordingly); Any additional meals, transportation or accommodation or other arrangements made in connection with any reward redeemed under the BIG Loyalty  will be the sole responsibility of the Member; Redemption or issuance of reward voucher(s) (if applicable) does not constitute a reservation with the said service establishments. The retention or use of your Membership or BIG Member ID or redemption of BIG Points after the effective date of any variation, revision or change of terms and conditions shall be deemed to constitute acceptance of such variation, revision or change without reservation by you. Qualifying flight sectors or BIG Points are not earned on redemption of flights. Reset now. There are four (4) Membership status (“Status”) under AirAsia BIG Loyalty’s Frequent Flyer Programme. BIG Member who is also an AirAsia BIG Credit Co-Brand Cardholder will automatically be placed under Platinum Membership Status by default upon the launch of the revamped FFP by BIG (to be determined at its sole discretion). Any BIG Points accumulated and/or remaining in your Account at the time of cancellation will be forfeited. Any notice given by us shall be deemed given to you if sent by electronic or postal mail to the last known mailing/correspondence address of you, the Member as shown on our records. In the event the investigations and verifications conducted by us reveal that the disputed transaction(s) (BIG Points accumulated) were accurate, you shall be liable to indemnify us against all the other costs, expenses & charges that we may incur in the verification processes of the disputed transactions/BIG Points accumulated. You can use your BIG Member ID under your Membership to earn and collect BIG Points at any Merchants registered under BIG or under any other initiatives or under any other programmes devised, introduced, offered and or managed by BIG from time to time. The final discretion to award BIG Points on any retrospective claim rest solely with BIG. Transaction history in the form of activities list detailing your BIG Points, shall be available online under your Account profile on the Website. We can waive our rights without affecting our other rights. We reserve the right to take any action against you as may be deemed necessary or as may be required under governing laws or by the relevant governing authorities. Upon successful authentication, Member needs to choose the principle Account where all the BIG Points from the other Accounts will be transferred into and merged. Example of BIG Points earned per MYR100 spent on flights. BIG’s failure to enforce particular terms and conditions regarding the BIG Points and/or under the BIG Loyalty does not constitute a waiver of those terms and conditions by BIG. Converting your credit card air miles or reward points to AirAsia BIG Points. FREE InFlight WiFi. Once merging of Accounts is completed, the Member can only redeem and access his Account from the principle Account and the merged Accounts thereafter can only be used to earn BIG Points without accessibility for any features including redemption of any privileges. Currently, these levels only determine how many points you earn, but there are no other perks, like priority check-in or boarding associated with these levels. Membership Status demotion will be reflected in the system by the 15th day of the subsequent month. Membership Status promotion or upgrade for Co-Brand Credit Cardholders will be enforced immediately upon satisfaction of the Qualifying Flown Sectors or the bank and airline minimum spend criteria as shown below in Table C. Membership Status promotion or upgrade will be reflected in the system on the 1st day of the subsequent month. BIG shall not be responsible for any incorrect redemptions made and in such circumstances will not refund any BIG Points incorrectly or mistakenly deducted. Notwithstanding the above, BIG specifically reserves the right to withdraw or terminate the Membership and the BIG Loyalty (in whole or in part), any programme or benefit thereunder at any time with 3 months prior notice to Members. 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