You know, just like the things we make. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. These cookies track visitors across websites and collect information to provide customized ads. At first I didn't understand why she was so upset about an easily replaceable phone. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. When a customer needs assistance, you quickly assess their situation. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Access your favorite topics in a personalized feed while you're on the go. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Do you love how it feels to help others? Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Both full-time and part-time jobs are available. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. What it's REALLY like to work in an Apple store:You get to work with really creative people. Click here to see the total pay, recent salaries shared and more! For more details and to apply, visit macadmins.org. Youll grow your career skills, too, because leaders here take an active role in your professional development. Apple is a drug-free workplace. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. And be amazed by what it does for yours. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. The energy on these days rocked my world. Youre supporting people. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Apple benefits help further the well-being of our employees and their families in meaningful ways. We deliver a full range of Apple courses, including support and repair training for Apple devices. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Get 20% off your Jamf training if you work in education. 50 features and changes you might have missed in macOS Ventura. 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Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. The best part of working for Apple: It had to be launch days! Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Assess employee needs and develop tech training related courses and/or programs. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Apple's most powerful Mac will finally shift to Apple silicon. In the US alone, Apple has 265 retail stores across 44 states. Do you love how it feels to help others? The next 10 days were essentially "Apple boot camp." Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Great offering by Apple! Customer loyalty and satisfaction is their number one priority. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Choose your path Badges are issued and managed through Credlys digital badging platform. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Recertification exams for unexpired certifications cost $49. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Apple Professional Training courses are available now at training.apple.com. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. All Apple certification exams are delivered through OnVuea live, online proctoring solution. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. They may also be responsible for providing support to Apple Authorized Service Providers. This interview would be the first of six. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . . We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Core training took place off-site and included 15 new employees like myself. Related: 17 Apple Technical Specialist Interview Questions and Answers. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Come eager to listen and learn from your team, your mentors and your customers. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Its a secure, shareable credential. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it.