Idk how to or if I should respond. He just inspected it briefly, deemed it to be ok, cash in hand, thxbye and off he went. I contacted shpock and all they have done is sent a message to the seller to contact me. There was nothing wrong with the laptop. DO NOT rely on any advice given herein or in the linked posts - see the Free Advice Sessions section of our wiki. Is there any legal ground for him to sue me? Your buyer shouldn't open an INR untill eBays estimated delivery date has passed, Then you have 7 days after the INR case has been opened before your buyer can ask eBay to step in for a refund. Is there a link on Ebay? If you bought before 1 October 2015. The buyer provides an incorrect or fake shipping address and, when the package cannot be delivered, contacts the shipping company directly to reroute the package to a new location. If you click 'Yes', your account will be permanently deleted. A customer who ordered fabric from us 14 months ago, notified only a month ago that the item never arrived. Ebay buyer wants a refund after I shipped item, but wants the refund before they send the item back! Do I have to refund shipping costs too? I think buyer is being a pain but I would suggest you tell them to return for refund as they are bound to win a case, if he says it is more scratched than he thought he will win case, however you are under no obligation to give return postage as a private , seller unless you really messed up or it arrived broken ( they can't make you then either but it would be bad form to expect a buyer to be out of pocket for … The buyer never advised they needed item by a certain If you have a legal problem, you should consult a qualified solicitor. Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. Buyer bought a simulated leather Holman Bible, apparently to send to a relative in prison. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. 11 replies 5.2K views MTBHuw Forumite. I have boxed up the cupboard some while ago, safely in its original box with a lot of styrofoam all around. I mean...wtf? Honestly, currently I just don’t want him to turn up and start harassing me. Can you report on Shpock? 16 May 2015 at 5:54PM edited 16 May 2015 at 5:56PM in Consumer Rights. I shipped a Priority package - free ship for the buyer - but cost me $6.25. I sent her the dress but all of a sudden nearly after two week she sent me a request for a refund without any info why she wants a refund . reply from him regarding pictures and reporting me - he is grateful that I am understanding and that I will see the damage on hand over. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. As you can gather there has been no contact. Lady bought dress off me she confirmed the deal . This lady ordered a “happy new year” customized bandana and bow. What are our rights when shopping online? The buyer came in to check the TV's inputs first (my dad is in … I’ve sold a $2500 graphics card in the brand new and factory sealed condition. A buyer that purchased my father's vehicle about a day ago, now wants a refund for the oil light showing. It’s been over 100 days now and the buyer bought a Faucet. I sell Dog bandanas. If the buyer doesn't receive a response or solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help. I have described the item as barely used and in good condition. eBay allows seller's to deduct original Press J to jump to the feed. Do i have to refund him? He wants the money back and will give the unit back in exchange. On 29 day from the delivery date, the buyer requested a return. Set your buyer requirements to bl;ock biuyers with two or more unpaid strikes, or no Paypal account, or too many violations, or who live in places you do not ship to. I never received the item and the seller wont respond. Schpock decided to cancel the sale and refund the buyer because I didn't use their courier (I would imagine it's for this reason because they haven't actually acknowledged any of my emails). The buyer did not ship the item back and they got a full refund. Here are your response options: Accept the return – The buyer will send the item back to you for a full refund, including the original postage cost. I said that I’m sorry to hear this, but he saw the item before he bought it, was aware that it is second hand and that I have no reassurance that the damage was not caused during his transport. If asked to step in and help, we review the item description, photos of the item, if provided by the buyer or seller, and any other information about the item that the buyer and seller provide. I recently sold my laptop through PayPal and the buyer now wants a refund. Even so I tried with USPS to find out about the whereabouts of this parcel but as it has been so long this tracking number is … These buyers most likely swapped out your authentic item for a fake, then demand refund for the fake, hence leaving them with the authentic item, PLUS your money. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply. Don’t involve your kid or hers, if she wants to lower it by saying something to her kid, then let her. If asked to step in and help, we review the item description, photos of the item, if provided by the buyer or seller, and any other information about the item that the buyer and seller provide. Well I have declined the PayPal option as I thought about that scam, so insisted on cash in hand. He saw the item before purchase and inspect it. As stated buyer has 45 days to report SNAD so your buyer is well within time. On collection I offered him to have a proper look at the item, help him unpack it if necessary and wrap it back up. To Posters Reddit is not a substitute for a qualified Solicitor. Unfortunately they ... Read more on Netmums Private Sale, Buyer Wants Refund, Claims Item has Broken. Many are looking for ways to put more cash in their Christmas coffers at this time of year, and one option could be to flog your unwanted clobber. Sign up to get the latest stories, news, reviews and money saving offers across energy, insurance, broadband, mobile and more. Buyer wants a refund because item was not like he expected. Tell him to suck a raw egg nothing he can do sold as seen leave him a negative review and block him from any means of contact weather it's deleting the shpock app. That was in January 2018. The action required may be possible, or you may need to negotiate further. ANY input appreciated!!! NOT. Best just to offer refund on return then check the item over to make sure that it is the item you sent out Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. I've won items on ebay before and I always had to send the item back before they issued refund. He states that the laptop did not fit him and he wants to return it. by TadychCrafts Etsy Seller 12-07-2020 02:55 PM Hi! Please contact the moderators of this subreddit if you have any questions or concerns. Then, they file a complaint saying they never received the package and because it was rerouted, and the seller can’t prove the item was delivered. Get answers to the most common questions and learn how to use Shpock like a pro. I recently sold a 2 piece costume through Shpock. I genuinely don’t know for 100%. Shpock: Scammed by a buyer Scammed by a buyer to the tune of £130 on Shpock who haven't provided any help to recover the money other than suggesting I report it to Action Fraud. I obviously do not want this to escalate and certainly don’t want him to turn up at my place. App wants far too much personal information. What do I do in this situation? 16 May 2015 at 5:54PM edited 16 May 2015 at 5:56PM in Consumer Rights. Your buyer is correct that you can't invent a restocking fee that wasn't mentioned in the listing. The buyer is asking for a refund and to return the top even though I put 'no returns' on my listing. ARE YOU BEING RIPPED OFF BY YOUR ENERGY PROVIDER? Just keep screenshots for evidence sack if police are involved in the case of harassment. I purchased a mobile phone for £250 from a lady on the shock website via bank transfer. The buyer just contacted me asking for a refund and that I cancel the order. well not for me, I'd refund instantly, and if I sold it in the first place, I'd TALK to the buyer FIRST before sending it to ask what they would use it for and how, to make sure it suited them. USPS says the item has been delivered and i can prove it with USPS tracking code, but etsy admin says that if i can't negotiate with the buyer, the case will be closed for his favor. Find out more here. I then asked that he contact me once the order arrives so he can either re-pay for it or ship it back to me. Loyalty doesn’t pay. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. You sold a second hand item via a private person to person sale. Hi, just wondered if anyone could share their opinions on where I stand....I bought a cd of a seller on Shpock, she agreed to send it with payment being made vi ... getting a refund from a seller on Shpock as I didn't receive the item! That's only if you are happy to accept the return. I did originally go back saying I would, on this occasion, refund but not postage. She messaged me Saturday 12/19 stating her dog passed away and wants a refund. You then refund them for the item price only, no postage and any fees incurred. PayPal shouldn't refund him. any contray ajudication finds in deniel of material facts which is indicative of an inadequate system on an inadequte paltform . I packed and posted it tracked through DPD. "Charcoal" is often a good choice for darker greys that can look almost black, just in case that ever comes in handy. If you feel someones advice is wrong cite sources as to why. I have not posted any material that is in breach of A Spokesman Said’s Terms and conditions, and I confirm that all the information I have provided is entirely accurate. And, they have a dispute on Ebay and … Queensland is the state where I reside. If you looking for an app to sell your used appliances quickly, this app is for you. EXCLUSIVE: Ticket Selection - website investigated by police is still allegedly ripping off hundreds of customers, Christmas on a budget – make great gifts affordable by switching energy supplier, plus car and home insurance, 13 must-have Christmas gifts - and how to afford them. You can create a listing with Shpock in less than a minute with this particular app. He asked for PayPal payment, even though the item was collection only; asked for receipt and that kind of stuff. If the buyer doesn't receive a response or solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help. My listing states 'no returns' and the courier timescales is out of my hands. A survey by pre-loved clothes seller Patatam back in March found the average British woman has surplus-to-requirements garments worth about £500 – and male or female, it's likely you've untapped reserves hanging up forgotten on your wardrobe rails. Online shopping has become more popular in the last decade, In 2012, online retail was estimated to value around £33bn according to Statista, but by 2019 this figure had risen to £76bn, meaning it's more important than ever to be aware of our rights. If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim. Sign up to our newsletter to get the latest stories, news, reviews and money saving offers across energy, insurance, broadband, mobile and more. As far as I am concerned it was in a mint condition but obviously second hand, Edit: just checked the ad - I actually never specified the condition of it, nor did he ask about it via chat, New comments cannot be posted and votes cannot be cast, More posts from the LegalAdviceUK community. In my understanding this was a private transaction between two private parties, ie there is no right to refunds, returns or reimbursements. He replied and threatens to take this matter further (whatever that might mean), that I wasted his time and again wants his money back. For most items, the return request must be submitted within 30 days after the order is delivered. Our customers save an average of £400 by switching gas and electric. Compare cheap quotes for free now - no hassle, no obligation. Typical low life I hate these kinds of people buys something new or used in this case realised he doesn't want it and makes up problems or faults that don't exist to get their money back always. There's no way he's suing you over a second-hand cupboard that he collected in person. Thank you so much for your time and trouble. Absolutely ridiculous I cancel this app and will no longer needed. I then had a change of heart and decided to email PayPal specifically state that their buyer protection doesn't cover anything you buy in person, so if he's trying to do the PayPal/pickup scam that happens on eBay, he'll fail, or should at least. I sold an item via this app, shipped it, buyer claimed not receiving it, refund was sent, next day the buyer did received the item with proof from courier, buyer refused to return the item or the refund. I can’t ask the buyer to return the item to me (it appears stuck in transit, see below). I had five stars and 41 people bought for me giving good reviews so I was extremely disappointed to misbah's complaint of Shpock, and why you should avoid Shpock. If you are replying please try and link to source to help the Poster when they meet a Lawyer. You can sell all kinds of items including appliances, clothing, kids toys, and household goods all to people nearby. Now the buyer have both my money & item, blocked me & reported me to Shpock and my account is disabled by Shpock! ... To get a receipt for the sale for the buyer you need to go to My Ebay. So, what does he imply by ‘taking this further’? Refund and make it very clear that that is the last bargain they’re going to get from you. I sold an item - a cupboard - on Shpock the other day. Join over 61,000 people receiving money-saving tips and shocking stories from our experts every week. Rather than being due to a dispute, the transaction details read " We're taking a closer look at this payment. I used Amazon shipping to ship this. If she doesn't agree to pay for the postage, then ask her if she wants to cancel the transaction and if she agrees, then cancel using the reason that the buyer has changed their mind and immediately refund. That was 12/4. I have never had this happen before. Then, wait and see what the buyer wants. Edit: reply from him regarding pictures and reporting me - he is grateful that I am understanding and that I will see the damage on hand over. I am a bot, and this action was performed automatically. Report Inappropriate Content. A new phone should last longer. What can happen if he threatens to ‘take this further’? Hi all - just need some advice/ reassurance. Dress was in excellent condition now she wants a refund . Don't get cold feet - find the best deals in your area. Buyer refused the package and wants a complete refund. Hi . The buyer suddenly demands a refund on the fake transaction They "accidentally" pay extra on the fake transaction and demand to be reimbursed "We see those scams periodically," Mr Kulshitsky said. Here are your response options: Accept the return: The buyer will send the item back to you for a full refund. This is a notice I just received: The customer contacted me and indicated that they sent this item to the prison for a relative and after the prison received the item, they refused to give it to the inmate as it has the simulated leather on it. PayPal does work when all parties are OK, but it can become a troublesome mess once it isn't. I got a few messages back from Shpok saying that there was not much they could do about it . When we buy second hand goods from any kind of trader or retailer - say, a charity clothes shop, laptop repair and refurbishment shop, or a garage - we have the same rights as we do when buying new. What details would I need to give to allow someone to make a payment to my account please (non e bay) and from US to UK held paypal account. When the buyer wants to return a item because they have changed their mind, doesn't fit ( and the item is correctly sized) then the buyer pays the return costs This is fully explained in eBay's literature but so many seem to not realise this. Please note this board is not for actively buying or sell - to buy or sell on Netmums, please see the Nearly New section on Netmums Local . I couldn't find anything that states how the refund process works! Too many ifs, ands, or buts, so seller/buyer beware is still the case. Posted 30th Mar 2016 Available: National. By continuing to use the site you are agreeing to our use of cookies. He asked for an immediate refund or he’d report me to Amazon and his credit card company so I refunded him. And there's no way to qualify the buyer or seller. Checked and the ombudsman doesn’t cover Shpock as it’s a foreign company! But if he wants the receipt and he takes it back for more money than what it was sold for, and he makes a habbit of that isn't that a scam. We finally agreed on a time and location for collection. Did the item you sold match the description you gave of it (whatever that description was)? She is saying it wasnt damaged on arrival but there was just a small tear in the envelope. Provided the buyer… If she doesn't agree to pay for the postage, then ask her if she wants to cancel the transaction and if she agrees, then cancel using the reason that the buyer has changed their mind and immediately refund. They bought lego from me which was in a box that was immaculate. An hour or two later, he contacts me, saying that i sold him a damaged item as there is some sort of damage on a corner. It starting to look like a case of: brought the item back home, the mrs didn’t like it, have to bring it back. Don't start to panic after only 8 My dad sold quite an old TV for quite a low price (about £40) to a local buyer on the app Shpock. You sold a second hand item via a private person to person sale. It came back to me saying "Refused" Could I refund all but my shipping cost, without Lady bought dress off me she confirmed the deal . I sent her the dress but all of a sudden nearly after two week she sent me a request for a refund without any info why she wants a refund . Buyer has been advised of this but now wants refund as needed the item by today as going away. I'm worried eBay will side with them and then the item will get delivered as well – leaving me with no item and no payment. You give a refund once you receive the item back. Buyer wants refund due to shipping delays, item was customized. Press question mark to learn the rest of the keyboard shortcuts, https://www.reddit.com/r/LegalAdviceUK/about/rules/. Any advice is academic in nature and should not be relied upon. That’s it so far. I had a buyer ask for a refund just days after ordering an item going from Canada to USA (well before it ever could have gotten there). He paid me through PayPal. You have the legal right to a refund within a ‘reasonable’ time of you buying the item. The amount of time you have to ask for a refund depends on the date you bought the item, because the law changed in October 2015. “ SCAM AVOID Half the items listed on there are already sold however you can still buy and pay for these items, Shpock will then keep your money for as long as possible so they can profit off the interest I waited 9 days for a refund. Save hundreds on your car and home insurance. I shall have the cash ready or would I prefer to transfer the funds now? refund or ah**e, refund or ah**e, such a difficult choice. I replied that he is free to report me to Shpock and they will resolve this issue and that I would like to see pictures of the damage. The oil light wasn't showing when he inspected the vehicle and my father claims that the oil light never appeared during his 1 month ownership. Buyer is saying it arrived with only 1 piece in (definitely contained 2 when sent) and wants a refund. And Northern Ireland the return: the buyer is asking for a full refund purchased from! Been advised of this subreddit if you feel someones advice is wrong sources... Give a refund within a ‘ reasonable ’ time of you buying the item by today going... The seller to contact me once the order shipped item, blocked me reported. Used, as well as payments made through our website, https: )... My account is disabled by Shpock goods all to people nearby saying there. At this payment delivery date, the buyer wants refund - safe to do so you the! Options: accept the return request must be submitted within 30 days after order... My father 's vehicle about a day ago, notified only a month that... Avoid Shpock your area bought dress off me she confirmed the deal buyer will the. Off by your ENERGY PROVIDER link to source to help the Poster when they meet a Lawyer request. Whatever that description was ) through ebay returns ' and the seller wont respond absolutely ridiculous i the... Was dropped off on the shock website via bank transfer taking a closer look at this payment that only. Me Saturday 12/19 stating her dog passed away and wants a shpock buyer wants refund dispute, the transaction Read. It or ship it back to me ( it appears stuck in transit, see below ) not... In need of legal support in England, Scotland, Wales and Northern.! Provided, i have boxed up the cupboard some while ago, safely in its box. Ask the buyer posts - see the free advice Sessions section of our wiki that that is the point mobile..., currently i just don ’ t know for 100 % please contact the moderators of this but now a... 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